Privacy Policy

Last updated: May 14, 2025


This Privacy Policy explains how HIVESCOPE (a trading name of Tin Man Holdings Ltd, Company No. 13470376) collects, uses, and discloses your personal information when you use our website and services (collectively, the "Services"). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in accordance with applicable data protection laws.

By using HIVESCOPE’s Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns about this policy or our data practices, please contact us using the information provided in the "Contact Us" section below.


1. What Information Do We Collect?

We collect various types of information from and about users of our Services. This includes:

  • Information You Provide Directly: Personal details that you knowingly give us when you register for an account, fill out forms, subscribe to newsletters, communicate with us, or use certain features. This may include your name, email address, phone number, postal address, job title, or any other information you choose to provide.
  • Information Collected Automatically: Certain information is collected automatically when you visit or use our Services. This can include your IP address, browser type, device identifiers, pages viewed, how you interact with our site, and other usage details. We may collect this information through cookies and similar tracking technologies (see the "Cookies and Tracking Technologies" section below for more details).
  • Information from Third Parties: We may receive information about you from third-party sources. For example, if you choose to use social media login (see the "Social Logins" section below), we will receive certain profile information from your social media provider. We may also obtain public demographic or contact information from marketing partners or public databases where permitted by law.

2. How Do We Process Your Information?

We use the personal information we collect for a variety of legitimate business purposes and operational reasons. In particular, we may process your information to:

  • Provide and Manage Services: To create and manage user accounts, provide the products or services you request, and facilitate any transactions or orders.
  • Communicate with You: To respond to your inquiries, provide customer support, send important notices or updates (such as changes to our terms or policies), and deliver administrative or account-related messages.
  • Personalize Your Experience: To tailor content and recommendations on our Services to your interests and to remember your preferences.
  • Send Marketing Materials: To send you newsletters, offers, or other promotional communications about our Services or partners, but only if you have opted in to receive such marketing. You can opt out of marketing communications at any time.
  • Improve and Develop Our Services: To analyze usage trends and user behaviors in order to improve the functionality, performance, and quality of our website, products, and services, as well as to develop new features or offerings.
  • Ensure Security and Prevent Fraud: To maintain the safety and security of our Services, including fraud monitoring and prevention, detecting and protecting against malicious or unauthorized activities, and enforcing our terms and policies.
  • Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests. For example, we may process your information to fulfill tax and accounting requirements, or to respond to valid requests by public authorities.

We may also process your information for other purposes, with your consent, if we provide you with clear notice and get your permission where required.

Third-Party Disclosures: In processing your information for the above purposes, we may share your personal data with trusted third parties, including:

  • Service providers and vendors who perform functions on our behalf (such as website hosting, data analytics, payment processing, email delivery, or customer service).
  • Business partners or affiliates with whom we jointly offer products or services, or with whom we have joint marketing arrangements (we will only share information with these partners subject to appropriate agreements).
  • Authorities or other parties when required by law or to protect our rights. We may disclose your information if we are compelled by legal process, or if we believe in good faith that disclosure is necessary to investigate fraud, respond to an emergency, enforce our agreements, or protect the rights, property, or safety of HIVESCOPE, our customers, or others.
  • In connection with a business transfer. If we engage in or are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of that transaction to the successor party.

3. What Legal Bases Do We Rely On to Process Your Information?

(This section is primarily applicable to individuals in the European Economic Area (EEA) or United Kingdom, where data protection laws require us to justify our processing with a "legal basis.")

We only process your personal information when we have a valid legal basis to do so under applicable law. Depending on the specific context in which we collect and use your data, the legal bases may include:

  • Consent: We may process your information if you have given us clear consent to do so for a specific purpose. For example, we will obtain your consent to send you marketing emails or to use certain cookies where required by law.
  • Performance of a Contract: We process your data when it is necessary to fulfill a contract with you, or to take steps at your request before entering into a contract. For instance, when you use our Services, we need to process your information to provide you with those services that you have requested.
  • Legitimate Interests: We may process your information when it is in our legitimate business interests to do so and those interests are not overridden by your data protection rights. This includes uses like improving our Services, understanding how users interact with our platform, ensuring security, and preventing fraud.
  • Legal Obligation: We process your personal information when we need to comply with a legal obligation to which we are subject. For example, we may retain certain transaction records to meet accounting or financial reporting requirements, or disclose information as required by law enforcement.
  • Vital Interests: In rare cases, we may process your data if it is necessary to protect someone's vital interests, such as to prevent harm or injury, where consent cannot be obtained in a timely way.

4. Do We Use Cookies and Other Tracking Technologies?

Yes. We use cookies, web beacons, pixels, and similar tracking technologies to collect and store information about your interactions with our Services. Cookies are small data files stored on your browser or device that help websites remember your preferences and track your activities.

How We Use Cookies: Some cookies are necessary for our site to function (for example, to stay logged in or to remember your shopping cart). Other cookies help us improve your experience by tracking usage data, recognizing returning visitors, and understanding how people use our site. We may also use cookies for analytics and advertising purposes, as described below.

Third-Party Analytics and Advertising: We may partner with third-party analytics providers (such as Google Analytics) to help us understand how users engage with our Services. These third parties may set their own cookies or similar tracking technologies. For example, Google Analytics is a web analytics service provided by Google that uses cookies to track user interactions. The information generated by the cookies about your use of the website (such as your IP address and browsing behavior) is transmitted to and stored by Google on servers which may be outside your country of residence. Google uses this information to evaluate your use of our site and compile reports on website activity. If we use Google Analytics Advertising Features (like remarketing or demographic reporting), we do so in accordance with Google’s policies.

Your Choices: You have control over cookies. When you first visit our site, you may be presented with a cookie consent banner to choose which types of cookies you accept. You can also set your web browser to refuse some or all cookies or to alert you when cookies are being sent. However, please note that if you disable or refuse cookies, some parts of our Services may become inaccessible or not function properly. For more detailed information about our use of cookies, please see our Cookie Policy.

Opt-Out for Google Analytics: If you do not want Google Analytics to be used in your browser, you can install the Google Analytics opt-out browser add-on provided by Google. For more information, visit Google’s opt-out page. You can also adjust your Google ad settings to control personalized advertising in your Google account.


5. How Long Do We Keep Your Information?

We retain personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. This means:

  • Active Use: We will keep your information for as long as you maintain an account with us or as long as is necessary to provide you with the Services you have requested.
  • Business Needs and Obligations: After you close your account or cease using our Services, we may still retain some of your personal data if needed to comply with our legal obligations (for example, maintaining records of transactions for tax or audit purposes), to resolve disputes, to enforce our agreements, or to protect our legal rights.

When we have no ongoing legitimate business need to process your personal information, we will either delete it or anonymize it so that it can no longer be associated with you. If deletion or anonymization is not immediately possible (for example, because the data is stored in backup archives), we will securely store your personal information and isolate it from further processing until deletion is possible.


6. What Are Your Privacy Rights?

You have certain rights regarding your personal information, subject to local data protection laws. These rights may include:

  • Right to Access: You can request confirmation of whether we are processing your personal information and, if so, request a copy of the data we hold about you.
  • Right to Rectification: You have the right to request that we correct or update any inaccurate or incomplete personal information we have on file about you.
  • Right to Erasure: You can ask us to delete your personal information in certain circumstances, for example if the data is no longer necessary for the purposes it was collected or if you have withdrawn your consent (where applicable).
  • Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain situations, such as while we verify or investigate your concerns about the accuracy of your data or our use of it.
  • Right to Data Portability: In some cases, you have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to have that information transmitted to another data controller, where technically feasible.
  • Right to Object: You may object to our processing of your personal information when we are relying on a legitimate interest (or those of a third party) and you have a particular reason to object to it. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.

These rights are not absolute – they do not apply in all situations and may be subject to conditions or limitations under applicable law. For example, we might not be able to delete your data if we are legally required to keep it, or we may decline a request if it jeopardizes the rights and freedoms of others.

Exercising Your Rights: You can exercise your privacy rights by contacting us using the details in the Contact Us section below. We may need to verify your identity (for instance, by requesting information or documentation) before we can fulfill certain requests. We will respond to valid requests within the timeframe required by the applicable law. Additionally, if you have an account with us, you may be able to directly access and update certain information by logging into your account settings.

Complaints: If you believe we have infringed or violated your privacy rights, please contact us so we can try to resolve the issue. If you are located in the EEA, UK, or another jurisdiction with data protection authorities, you also have the right to lodge a complaint with a supervisory authority (such as the Information Commissioner’s Office in the UK or your local data protection regulator in the EU).


7. How Do We Handle Your Social Logins?

HIVESCOPE may provide the option to register or log in to our Services using third-party social media accounts (such as Google, Facebook, or other providers). If you choose to sign in through a social login, we will receive certain profile information about you from the social media provider. The exact data we receive can vary by provider but often includes your name, email address, and any other information you have chosen to make public on that platform.

We use the information we receive from your social login account strictly for the purposes of account creation, authentication, and providing the Services to you (consistent with this Privacy Policy). We do not gain access to your social media account, and we will not post anything to your profile on your behalf without your consent.

Please note that we do not control and are not responsible for how your third-party social media provider collects, uses, and shares your information. Your interactions with those platforms are governed by the privacy policy of the provider. We recommend that you review the privacy settings and policies of any social media accounts you use to understand how they handle your data.


8. Do We Use AI Tools or Automated Decision Making?

Some features of our Services may utilize artificial intelligence (AI) tools or machine learning technologies to enhance user experience or provide certain functionalities. For example, if HIVESCOPE offers an AI-driven feature (such as content generation, automated analysis, or personalized recommendations), the data you input into those features may be processed by an AI algorithm or a third-party AI service provider to generate the desired output.

In particular, we may integrate services from AI providers like OpenAI to power certain functions. This means that when you engage with those AI features, your input (which may include personal data or content you provide) could be sent to the third-party AI service for processing. By using the AI-driven features of our Services, you acknowledge that your data may be processed by these third-party AI tools. Specifically, if our AI features are powered by OpenAI’s technology, by using those features you agree to OpenAI’s terms and acknowledge their privacy practices (see OpenAI’s Privacy Policy and Terms of Service for more information).

We will only use AI tools in a manner consistent with this Privacy Policy and applicable law. We do not use AI-based decision-making that produces legal or similarly significant effects without human oversight. If we introduce any such automated decision-making processes, we will inform you and ensure we have the necessary legal basis and safeguards in place.

Your Choices Regarding AI Features: Use of our AI-related features is entirely optional. If you are not comfortable with how your data may be processed by these AI tools, you can choose not to use the AI features. If you have enabled an AI feature and wish to opt out or have questions about it, please contact us. We will provide options wherever feasible, such as an ability to disable AI-based processing for your account, if applicable.


9. Do We Make Updates to This Policy?

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this Privacy Policy. The revised Privacy Policy will be posted on this page and will be effective as soon as it is posted.

If we make material changes to how we collect, use, or share your personal information, we may notify you by prominently posting a notice of such changes on our website or, if required by law, by directly sending you a notification (for example, via the email associated with your account). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

By continuing to use our Services after any changes to this Privacy Policy become effective, you acknowledge the revised policy.


10. What Are Your Privacy Rights?

In certain regions (such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland), you may have rights under applicable data protection laws. These may include the right to:

  • Request access to your personal information and obtain a copy of it
  • Request correction of any inaccuracies in your data
  • Request deletion of your data in certain circumstances
  • Object to or restrict processing of your data
  • Request data portability
  • Withdraw consent where consent is the legal basis of processing

To exercise any of these rights, please contact us at support@hivescope.co.uk. We will review and respond in accordance with applicable law.

If you are located in the EEA or UK and believe we are processing your personal data unlawfully, you also have the right to lodge a complaint with your local data protection authority.

You may also:

  • Access and update your account information by logging into your account settings
  • Unsubscribe from marketing emails using the link in those messages
  • Adjust your browser Consent Preferences to refuse cookies

11. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature you can activate to signal your preference not to have data about your online browsing activities collected. However, no uniform standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or similar mechanisms.

If a standard for online tracking is adopted in the future, we will update this Privacy Policy accordingly.


12. Do We Make Updates to This Policy?

Yes. We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last updated” date at the top. If we make material changes, we may notify you via prominent notice or by contacting you directly.

We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your information.


13. How Can You Review, Update, or Delete the Data We Collect From You?

You have the right to request access to the personal information we collect from you, change that information, or delete it in certain circumstances. To request to review, update, or delete your personal information, please contact us at support@hivescope.co.uk.


Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

HIVESCOPE, a trading name of Tin Man Holdings Ltd
29 Percy Rd, Isleworth TW7 7HD, UK
England TW7 7HD
United Kingdom
Email: support@hivescope.co.uk
Phone: (+44) 07398395391